Customer Support Specialist

About This Role

Serve as the primary point of contact for customers, providing clear, accurate, and friendly updates regarding their residential Impact Windows and Doors projects. Coordinate with internal departments and manage permit application forms to ensure customer satisfaction and project support.

Responsibilities

• Serve as the primary point of contact for customers via phone, providing clear, accurate, and friendly updates
• Use internal client database to retrieve project information
• Coordinate with internal departments to gather and relay project details to customers
• Update client database with information communicated to customers
• Compose and send professional responses to customer inquiries using Outlook
• Accurately complete permit application forms for various municipalities and counties
• Mail out permit documents to customers for signatures and track their return

Requirements

• High school diploma or equivalent
• Minimum of 2 years of general office/clerical experience
• Strong command of business English, spelling, and grammar
• Proficient in word processing and data entry
• Ability to compose accurate and effective correspondence
• Excellent interpersonal skills and ability to work collaboratively

Qualifications

• High school diploma or equivalent
• Minimum of 2 years of general office/clerical experience

Nice to Have

• Experience in customer service via phone, email, and in-person in an office setting
• Basic knowledge of construction business processes

Skills

* Required skills

Benefits