Customer Support Specialist
Full Time
Entry Level
2+ years
Posted 4 weeks ago
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Serve as the primary point of contact for customers, providing clear, accurate, and friendly updates regarding their residential Impact Windows and Doors projects. Coordinate with internal departments and manage permit application forms to ensure customer satisfaction and project support.
Responsibilities
- Serve as the primary point of contact for customers via phone, providing clear, accurate, and friendly updates
- Use internal client database to retrieve project information
- Coordinate with internal departments to gather and relay project details to customers
- Update client database with information communicated to customers
- Compose and send professional responses to customer inquiries using Outlook
- Accurately complete permit application forms for various municipalities and counties
- Mail out permit documents to customers for signatures and track their return
Requirements
- High school diploma or equivalent
- Minimum of 2 years of general office/clerical experience
- Strong command of business English, spelling, and grammar
- Proficient in word processing and data entry
- Ability to compose accurate and effective correspondence
- Excellent interpersonal skills and ability to work collaboratively
Qualifications
- High school diploma or equivalent
- Minimum of 2 years of general office/clerical experience
Nice to Have
- Experience in customer service via phone, email, and in-person in an office setting
- Basic knowledge of construction business processes
Skills
Outlook
*
Word Processing
*
Data Entry
*
Interpersonal Skills
*
* Required skills
Benefits
Health Insurance
401(k)
Dental Insurance
Paid Time Off
Vision Insurance
About Florida Window and Door
Florida Window and Door is the 20th largest Home Improvement company in the Nation, specializing in the installation of residential Impact Windows and Doors across Florida.
Construction
View all jobs at Florida Window and Door →
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