Customer Support Specialist

About This Role

Provide exceptional customer support to Delta Airlines customers via phone, email, and chat, resolving travel-related issues and inquiries.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and concerns in accordance with Delta's policies and procedures
• Provide accurate and up-to-date information on Delta's products and services
• Utilize knowledge of travel industry and Delta's systems to resolve complex customer issues
• Meet and exceed customer satisfaction targets
• Collaborate with team members to resolve customer issues and improve processes
• Stay up-to-date on company policies, procedures, and products

Requirements

• U.S. citizenship required
• Ability to work in a fast-paced environment
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with software applications

Qualifications

• High school diploma or equivalent required; degree in a related field preferred
• No prior experience required; training will be provided

Benefits