Customer Support Representative

About This Role

This role involves responding to customer emails and chats, resolving basic account issues, and providing order status updates. You will clearly document interactions and escalate issues as needed, following established support workflows.

Responsibilities

• Answer customer emails and chats
• Resolve basic account questions
• Provide order status updates
• Document interactions accurately
• Escalate issues when required
• Follow support workflows

Requirements

• Authorized to work in the U.S
• Clear written English skills
• Basic computer proficiency
• Reliable internet connection
• Organized work habits
• Dependable attendance

Benefits