Customer Service Tech I-FO

About This Role

This role involves installing and repairing residential and business communication services, utilizing technical expertise to connect customers to valuable products, and maintaining strong, long-term customer relationships for Kinetic, a telecommunications brand.

Responsibilities

• Install and repair residential and business communications services including telephone, internet, and video
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs
• Recommend products and services that resolve customers' communications needs
• Work in both buried and aerial plant requiring pole climbing and ladder skills
• Safely operate and maintain clean and organized company service vehicle
• Work in both inside and outside environments
• Complete necessary safety training and follow safety standards and regulations

Requirements

• Basic technology and math skills
• Valid driver’s license and safe driving record
• Ability to distinguish colors in use of color-coded cable
• Ability to use equipment with maximum load capacity of 275lbs
• Ability to lift up to 50lbs, capable of working aloft
• Ability to successfully complete required safety training
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours
• Ability to respond to after hour callouts

Qualifications

• High School Degree or GED equivalent

Nice to Have

• Customer service or sales experience
• Certifications or training directly related to the position
• Two-year technical degree in computers or electronics, or the equivalent in work experience

Benefits