Customer Service Representative
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
As a Customer Service Specialist, you will support all customer service-related functions in your assigned branch. You will be responsible for providing a 5-star experience, diagnosing product problems, and scheduling service visits for all customers that require post-installation services.
Responsibilities
- Handle high volume inbound and outbound calls, quickly establishing relationships with our customers.
- Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
- Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
- Order necessary parts through manufacturers and schedule service visits when needed.
- Keep customers aware of any service-related schedule changes.
Requirements
- A passion for building relationships.
- A desire to work independently, efficiently, and with high accountability.
- A proven track record of success in customer service-related roles.
Benefits
About West Shore Home
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!