Customer Service Representative

West Shore Home Richfield, OH $20 - $22

Full Time Entry Level

Posted 2 weeks ago

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About This Role

As a Customer Service Specialist, you will support all customer service-related functions in your assigned branch. You will be responsible for providing a 5-star experience, diagnosing product problems, and scheduling service visits for all customers that require post-installation services.

Responsibilities

Handle high volume inbound and outbound calls, quickly establishing relationships with our customers.
Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
Order necessary parts through manufacturers and schedule service visits when needed.
Keep customers aware of any service-related schedule changes.

Requirements

A passion for building relationships.
A desire to work independently, efficiently, and with high accountability.
A proven track record of success in customer service-related roles.

Benefits

Dental Insurance

Medical Insurance

Paid Time Off (PTO)

Paid training

Employee referral program

Professional growth potential

Vision Insurance

Short-Term Disability

Accident insurance

Employee Discount Program

HSA plan with company match

Life Insurance

Paid Holidays

Long-Term Disability

Critical illness insurance

401(K) plans with company match

About West Shore Home

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Construction

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