Customer Service Representative

About This Role

This role involves managing high volumes of customer interactions, providing accurate product information, and resolving issues through various channels. The goal is to ensure customer satisfaction and contribute to an expanding organization.

Responsibilities

• Manage a high volume of inbound and outbound calls, ensuring efficient communication with customers.
• Maintain strong knowledge of company products and services to provide accurate information and support.
• Respond promptly to customer inquiries via phone, email, and online channels.
• Resolve customer issues with professionalism and a focus on satisfaction.
• Assist users with navigating the system and completing their orders.
• Accurately document customer interactions and feedback for future reference and improvement.

Requirements

• 1 year of Call Center Support experience
• 1 year of Data Entry experience

Qualifications

• At least one year of call center experience

Benefits