Customer Service Representative

About This Role

This role involves performing customer service duties at Ports of Entry, interpreting and communicating state and federal motor vehicle codes, and ensuring compliance and safety within Arizona's transportation network.

Responsibilities

• Perform a variety of customer service activities at the Ports of Entry/offices
• Interpret and communicate provisions of state and federal motor vehicle codes related to size/weight
• Screen and weigh or assist with weighing commercial vehicles
• Provide face-to-face customer contact
• Examine vehicle registrations and other documents for authenticity
• Issue permits and calculate/collect appropriate fees and taxes
• Complete associated cash reconciliations and ensure security of cash receipts
• Regulate commercial vehicle traffic entering and exiting the State through permit issuance
• Answer various inquiries about motor vehicle administrative rules, regulations, federal and state statutes, policies, and procedures
• Resolve customer issues, problems, and concerns

Requirements

• 2+ years administrative and/or operations support experience
• Knowledge of Police Department functions, objectives, rules, and regulations applicable to law enforcement
• Knowledge of practices of computer applications and software (Spillman Cad RMS, Query Analyzer, Livescan, Armani)
• Knowledge of Federal OSHA, State and County regulations and policies regarding safe work practices
• Knowledge of Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules)
• Knowledge of EPro/Transport, Arizona Management System, and ADOT software used in ESB
• Ability to read, comprehend, and interpret detailed, complex written material
• Ability to conduct research and compile findings
• Ability to handle complex, sensitive, and confidential materials simultaneously
• Ability to prioritize work assignments and meet deadlines, resolve issues, and be tactful but diplomatic

Qualifications

• 2 or more years administrative and/or operations support experience

Skills

* Required skills

Benefits