Customer Service Representative

About This Role

This role is for a Customer Service Representative responsible for being the primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve product or service issues efficiently and professionally
• Process orders, returns, exchanges, and account updates
• Maintain accurate records of customer interactions and transactions
• Escalate complex issues to appropriate departments when necessary
• Provide product and service information to customers
• Follow up with customers to ensure issue resolution
• Meet or exceed performance and service quality metrics

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and CRM software
• Ability to handle difficult situations with professionalism and empathy
• Strong problem-solving and multitasking abilities
• Ability to work in a fast-paced environment

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 1-3 years of customer service or call center experience preferred

Nice to Have

• Associate’s or Bachelor’s degree
• 1-3 years of customer service or call center experience
• Experience with CRM systems (Salesforce, Zendesk, etc.)
• Bilingual abilities
• Strong conflict-resolution skills
• Basic sales or upselling experience

Skills

* Required skills