Customer Service Representative

About This Role

Serve as a calm and confident voice during emergencies, responding to alarm activations, dispatching emergency responders, and delivering exceptional customer service while protecting homes and businesses nationwide.

Responsibilities

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, with some inbound calls
• Provide detail-oriented customer service and empathetic support to customers with a sense of urgency
• Respond to, verify, and dispatch on emergency signals
• Handle security alarm activations for residences and businesses in a professional manner
• Multitask and remain calm in various stressful situations

Requirements

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Proficient computer, written, and verbal skills
• Comfortable using a headset in a high call volume setting
• Ability to successfully clear drug screen and background check

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• No prior industry experience necessary; 2+ years relevant customer service experience preferred for those without an Associate's degree or military equivalent.

Benefits