Customer Service Representative

About This Role

Monitor security and fire alarms, verifying events and contacting emergency services to protect life and property. Document alarm activity and provide customer support in a state-of-the-art call center.

Responsibilities

• Monitor security systems, fire alarms, and emergency signals from residential and commercial properties
• Verify alarm events and contact appropriate emergency services, clients, or responders within seconds
• Assess complex situations quickly and remain calm during high priority situations
• Document alarm activity, calls, and actions taken with precision and professionalism
• Work independently and collaboratively in a call center facility to ensure coverage and maintain high service level goals
• Handle inbound and outbound calls and alarms
• Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties

Requirements

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Successfully complete and pass the RRMS New Hire Operations Training Course
• Proficient and above average computer knowledge and skills
• Excellent written and verbal communication skills
• Successfully clear drug screen and background check
• Ability to be licensed in all required areas as defined by RRMS
• Required to complete the steps necessary to achieve a Department of Defense Secret Clearance

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• 2+ years of relevant work experience in customer service

Skills

* Required skills

Benefits