Customer Service Representative

About This Role

Join a dynamic team as a Customer Service Representative, providing exceptional support to customers via phone, email, internet, and fax. This role is vital in ensuring customer satisfaction and loyalty by efficiently resolving issues and processing orders.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, internet, and fax regarding products, pricing, and related questions
• Manage and resolve customer concerns, complaints, and issues efficiently, ensuring a positive customer experience
• Process customer orders accurately and timely, coordinating with other departments to confirm product availability and delivery details
• Collaborate with internal teams and business partners to address customer questions and resolve issues effectively
• Maintain detailed records of customer interactions and transactions for quality assurance and continuous improvement

Requirements

• High school diploma or equivalent
• Proven experience in customer service
• Excellent verbal and written communication skills
• Proficiency in reading and speaking English
• Strong problem-solving skills
• Ability to handle difficult situations with professionalism
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency with computer systems, including MS Office and CRM software

Qualifications

• High school diploma or equivalent
• Proven experience in customer service, preferably in a call center or retail environment.

Nice to Have

• Additional customer service or related training

Skills

* Required skills

Benefits