Customer Service Representative

About This Role

Serve as the initial point of contact for customers, addressing inquiries, resolving concerns, and guiding them through products and services to ensure a positive experience and foster loyalty.

Responsibilities

• Greet and assist customers in-store with questions, needs, and product information
• Provide accurate details about services, pricing, and company offerings
• Address customer concerns and resolve issues promptly and professionally
• Maintain a positive, helpful attitude in all interactions
• Document customer interactions and updates accurately
• Follow up with customers when needed to ensure their issue is fully resolved
• Escalate complex issues to the appropriate department when required
• Support customers with orders, changes, and cancellations
• Collect customer feedback and share insights with management
• Participate in regular training to build product and policy knowledge

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Comfortable learning new systems, tools, and basic customer service software
• Ability to multitask and stay organized in a fast-paced environment
• Strong problem-solving skills and a proactive mindset
• Ability to work independently and with a team
• Reliable, punctual, and able to maintain professionalism under pressure
• Flexible availability, including occasional weekends or holidays if needed
• Willingness to participate in ongoing training and skill development
• Positive attitude and a strong commitment to helping customers

Qualifications

• High school diploma or equivalent
• Previous customer-facing experience is helpful but not mandatory.

Nice to Have

• Previous customer-facing experience

Skills

* Required skills