Customer Service Representative

About This Role

Join our team as an Entry-Level Customer Service Representative, where you will provide in-person assistance to clients, answer questions, and resolve concerns. This role offers comprehensive training and opportunities for growth, interacting directly with customers to support their daily needs.

Responsibilities

• Welcome clients and provide assistance in person
• Answer questions and offer clear, accurate information about services, processes, or policies
• Handle inquiries and resolve concerns in a professional and timely manner
• Document interactions, updates, and customer details accurately
• Escalate more complex issues to the appropriate team or department
• Follow company guidelines for communication, safety, and service standards
• Collaborate with team members to ensure a smooth customer experience
• Participate in training to develop knowledge of company services and procedures

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Friendly, approachable, and comfortable assisting people face-to-face
• Ability to multitask and stay organized in a fast-paced environment
• Reliable, punctual, and eager to learn
• Ability to work both independently and as part of a team

Qualifications

• High school diploma or equivalent
• No previous experience required

Benefits