Customer Service Representative

About This Role

This role is for a detail-oriented Customer Service Representative to manage inbound and outbound communications, handle accounts receivable, and provide excellent customer support for Pacific Office Automation.

Responsibilities

• Source warm sales opportunities through inbound lead follow-up and outbound calls/emails
• Understand customer needs and requirements
• Manage accounts receivable tasks
• Handle high volume phone calls and emails efficiently
• Utilize strong problem-solving abilities and communication skills for customer interactions
• Demonstrate excellent time management and organizational skills to work independently

Requirements

• High quality verbal and written communication
• Strong math abilities

Qualifications

• Bachelor’s degree preferred

Nice to Have

• Experience with accounts receivable
• Experience using spreadsheets, database, and word processing software (e.g., Microsoft Word, Excel, PowerPoint)

Skills

* Required skills

Benefits