Customer Service Representative

About This Role

Nurture new and existing relationships with territory reps, agencies, customers, and internal staff while processing orders and ensuring accurate and timely completion of duties.

Responsibilities

• Develop new and nurture long-term relationships with territory reps, agencies, customers, and inside staff
• Process simple to very complex orders
• Communicate via phone and email
• Ensure all duties and tasks are completed accurately and timely
• Ensure customers receive excellent customer service
• Build relationships with sales reps
• Provide product availability and order status (ESD) via phone and email
• Provide tracking information and issue Returned Material Authorizations (RMA)
• Address job issues and deliver optimal solutions
• Assist customers with all post-sales inquiries and questions in a timely manner

Requirements

• Excellent written and verbal communication skills
• Strong team player
• Highly motivated
• Can work independently
• Detailed oriented, organized and efficient
• Excellent technical capabilities to include MS Office (Word and Excel)
• Ability to handle multiple tasks in a fast-paced environment
• Willingness to learn new product information
• Strong Customer Service experience
• Lighting Sales Experience

Qualifications

• Minimum of 5 years’ experience in customer service

Nice to Have

• Knowledge of NetSuite software

Skills

* Required skills