Customer Service Representative
RemotePosted 1 month ago Expired
This job has expired
Looking for a job like Customer Service Representative? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
Join our Customer Service team to help customers understand their healthcare benefits and resolve questions with patience and professionalism. This part-time, remote role offers comprehensive training and embodies a culture of collaboration and mutual support within the healthcare financial services sector.
Responsibilities
- Respond to customer questions via phone, email, or chat
- Help customers understand their accounts and benefits
- Resolve basic issues and escalate when needed
- Maintain accurate records of customer interactions
- Provide friendly and professional service at all times
- Follow established procedures and guidelines
- Update customer information accurately in our systems
Requirements
- Good communication skills
- Basic computer and internet skills
- Ability to work independently from home
- Reliable internet connection
- Comfortable learning new software and systems
- Patience and empathy when assisting customers
Qualifications
- Customer service experience is a plus but not required
Nice to Have
- Customer service experience
Benefits
About HealthEquity
HealthEquity is a trusted leader in healthcare financial services, helping millions of people manage their health savings and benefits. They are a remote-first company with a collaborative culture.