Customer Service Representative

About This Role

The Customer Service Representative will manage new customer sign-ups, handle billing inquiries, and process utility payments, including bad debt collections. This role ensures adherence to policies, resolves customer issues, and coordinates activities with various departments and outside agencies.

Responsibilities

• Receive and transmit calls for utility services
• Answer questions and complaints concerning service to customers
• Establish new accounts, handle customer billing, payment processing, and debt collections
• Maintain written computer records of all complaints and work activities
• Notify customers of scheduled shutdowns of water services
• Prepare service orders
• Analyze and interpret data concerning service calls
• Train and/or assist new employees as needed
• Perform routine administrative duties

Requirements

• High school diploma or GED
• 2-4 years customer service, billing, and cash accounting experience
• Intermediate experience with Microsoft Word, Excel, and Outlook
• Ability to speak clearly and distinctly
• Professionalism in dealing with customer issues
• Ability to read maps and related documents
• Ability to balance cash receipts and reconcile discrepancies

Qualifications

• High school diploma or GED
• 2-4 years of increasingly responsible experience in customer service, billing, and cash accounting

Nice to Have

• Bilingual professional fluency in English and Spanish, both written and spoken

Skills

* Required skills