Customer Service Representative

About This Role

This role supports the transition to a new ordering solution platform by driving adoption and effectively using the system across various operating companies, sales teams, and customer groups. The main goal is to ensure smooth integration and usage of the new platform.

Responsibilities

• Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and Operating Companies (OpCos)
• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends
• Execute follow-up actions to close usage gaps, including direct outreach and support
• Provide hands-on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform
• Investigate and understand the reasons behind non-usage or low adoption
• Collaborate with internal teams to remove barriers to platform adoption
• Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process

Requirements

• Excellent communication skills
• Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s
• Ability to solve practical problems and deal with a variety of concrete variables in situations
• Ability to perform detailed data entry work accurately and efficiently within deadlines
• Intermediate computer skills
• Knowledge of Microsoft Office programs
• Ability to type proficiently
• 6-12 months of Customer Service Experience
• Ability to complete typing test with a score of 40 WPM or better

Qualifications

• 6-12 months of Customer Service Experience

Skills

* Required skills

Benefits