Customer Service Representative
RemotePosted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Serve as the initial point of contact for customers, answering incoming calls and guiding them to appropriate service solutions for their home service needs. Provide empathetic support and contribute to a positive company culture.
Responsibilities
- Answer all incoming calls as the initial point of contact
- Use a company-prepared script to answer customer questions and guide them to the best service-solution
- Provide a sense of calm and exhibit empathy for customers
- Conduct service-related, follow-up calls to check on past customers and assess their current needs
- Help the field team by taking detailed notes from customer calls and entering them into the system
- Contribute to the company’s culture by being upbeat and hard-working
Requirements
- High School Diploma/GED
- Self-starter, reliable, flexibility with hours
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills
- Courteous, professional manner, strong customer service skills
- Computer literacy and strong typing skills (30+ WPM)
- Experience with Microsoft Office
- Excellent multitasking and follow-up skills, with high attention to detail
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
Qualifications
- High School Diploma/GED is required
Nice to Have
- Experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software
- HVAC, plumbing, or electrical home service customer service or dispatch experience
Skills
* Required skills
Benefits
About Contractor In Charge
Contractor In Charge helps small business owners in the home service trades understand their financials and ensures their bookkeeping is managed with high standards. They provide expertise in scheduling software and accounting integrations, allowing clients to focus on their trades.