Customer Service Representative

About This Role

This role provides responsive customer support to internal and external clients by resolving inquiries, processing orders, and ensuring timely deliveries while maintaining strong customer communication.

Responsibilities

• Answer incoming customer telephone calls in a courteous and professional manner
• Respond to and investigate customer inquiries, orders, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
• Follow up and maintain good communication with customers at all times
• Receive, record, and route customer orders/changes in appropriate manner
• Utilize the company’s computer program for entering and processing orders
• Research and resolve customer complaints and/or billing issues
• Document all contacts, actions and responses in the appropriate database (Clientele)
• Organize and maintain file system; file correspondence and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence accurately and efficiently

Requirements

• 3+ years business to business customer service experience
• Proven track record of successful customer service experience in managing all levels of orders, issues, and complaints from clients
• Ability to take a proactive and hands-on approach to customer service
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proficient in MS Office Suite
• Strong organizational skills
• Ability to work independently and as a member of various teams
• Acute attention to detail
• Ability to effectively communicate with people at all levels and from various backgrounds in a professional manner
• Ability to build working relationships with customers and co-workers
• Must be able to speak, read, write, and understand the primary language used in the workplace

Qualifications

• Three to five years business to business customer service experience with a proven track record in managing all levels of orders, issues, and complaints from clients.

Nice to Have

• Manufacturing experience or customer service in a manufacturing environment

Skills

* Required skills

Benefits