Customer Service Leader

About This Role

This role involves providing excellent customer service, maintaining store office functions, and ensuring the front end of the store is clean and orderly. The leader also assists management in upholding customer service standards and maximizing sales.

Responsibilities

• Provide prompt, accurate, and friendly service while engaging customers
• Greet each customer and use their name when possible
• Ensure store office functions are completed accurately and on time using accounting packets
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure workstation and front end area of the store has a neat and clean presentation
• Maintain proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or place service calls
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Perform the task of sales associate when scheduled or as needed
• Perform the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and call for assistance when needed to service customers
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions
• Notify QA of any cleaning issues or maintenance required on front end

Requirements

• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Meet minimum age requirements for specific job functions
• Ability to meet the physical requirements of the position

Qualifications

• High school graduate or equivalent preferred