Customer Service Engineer - Pace Specialist Trainer

About This Role

This role is for a Customer Service Engineer specializing as a Pace Specialist Trainer, responsible for becoming a subject matter expert in the PACE platform and training other Customer Service Engineers. After initial training, the role will transition into servicing imaging equipment within an assigned metro area.

Responsibilities

• Become a subject-matter expert in the PACE platform
• Share knowledge to help Customer Service Engineers become proficient in the new software
• Play a key role in the hyper-care phase after the full launch of PACE software
• Service Imaging Equipment in the assigned metro area
• Support a variety of diagnostic imaging equipment
• Lead training on software updates for peer groups

Requirements

• Associate degree, or college, or military experience in a related technical field
• Strong technical/electrical background
• Strong customer communication skills
• Technical acumen (ability to understand software, support peers, and troubleshoot)
• Ability to repair/diagnose equipment and perform technical issue resolution
• Team-oriented mindset

Qualifications

• Associate degree, or college, or military experience in a related technical field
• Entry level candidates with technical training or transitioning military are welcome; Biomedical, med tech, or similar hands on technical experience is a plus.

Nice to Have

• Biomedical, med tech, or similar hands on technical experience
• Imaging service experience (military or private sector)
• Experience working in biomedical or hospital environments