Customer Service Advocate I

About This Role

This role involves providing prompt, accurate, thorough, and courteous responses to customer inquiries, performing research as needed to resolve issues, and coordinating with other departments.

Responsibilities

• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries
• Accurately document customer inquiries
• Initiate or process adjustments and perform research to resolve inquiries
• Coordinate with other departments to resolve customer problems
• Provide feedback to management regarding customer problems, questions, and needs
• Maintain accurate records on complaints and customer comments
• Identify and promptly report suspected fraudulent activities and system errors

Requirements

• Excellent verbal and written communication skills
• Strong human relations and organizational skills
• Ability to handle high stress situations
• Good judgment skills
• Strong customer service skills
• Ability to learn and operate multiple computer systems effectively and efficiently
• Basic computer operating skills

Qualifications

• High School Diploma or equivalent

Nice to Have

• Associate degree
• Two years of customer service or call center experience
• Knowledge of word processing, spreadsheet, and database software

Skills

* Required skills

Benefits