Customer Service Advocate

About This Role

Respond to customer inquiries and resolve issues accurately, thoroughly, and courteously. Document interactions and coordinate with other departments as needed.

Responsibilities

• Respond accurately, timely, and courteously to telephone, written, web, or walk-in customer inquiries
• Accurately document customer inquiries
• Initiate or process adjustments and perform research to resolve inquiries
• Coordinate with other departments to resolve problems
• Respond, research, and assist with priority inquiries and special projects
• Provide feedback to management regarding customer problems, questions, and needs
• Maintain accurate records on complaints and other customer comments, making recommendations for changes
• Follow through on complaints until resolved or reported to management
• Maintain basic knowledge of quality work instructions and company policies
• Identify and promptly report suspected fraudulent activities and system errors

Requirements

• Excellent verbal and written communication skills
• Strong human relations and organizational skills
• Ability to handle high stress situations
• Good judgment skills
• Strong customer service skills
• Ability to learn and operate multiple computer systems effectively and efficiently
• Basic computer operating skills
• Proficiency with standard office equipment

Qualifications

• High School Diploma or equivalent
• Entry level position, 2 years of customer service or call center experience preferred but not required.

Nice to Have

• Associate degree
• Two years of customer service or call center experience
• Knowledge of word processing, spreadsheet, and database software

Skills

* Required skills

Benefits