Customer Experience Coordinator
Posted 1 month ago Expired
This job has expired
Looking for a job like Customer Experience Coordinator in or near Alexandria, VA? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
As a Customer Experience Coordinator, you will define the customer's experience through excellent service and participation, focusing on perfecting the experience before, during, and after their time at VEG ER for Pets. You will greet customers, manage communications, deliver personalized experiences, and provide compassionate guidance.
Responsibilities
- Greet every customer with warmth and urgency, whether in person, over the phone, or online
- Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
- Deliver personalized, memorable experiences—always looking for creative ways to say "yes" to customer needs
- Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
- Keep nurses and doctors updated on customer needs for a seamless care experience
- Provide confidential, compassionate guidance on financial options and end-of-life decisions
- Process payments accurately while protecting personal and financial information
- Follow up with customers after visits to check on their pet's care and strengthen relationships
- Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
Requirements
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized, with strong attention to detail
- Strong communication skills; able to interact positively with anyone and everyone
- The ability to multitask and thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Problem solving skills and a focus on innovation
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
Qualifications
- 2+ years of experience in a customer service role
Benefits
About VEG ER for Pets
VEG was born with a mission to help people and their pets when they need it most by challenging the status quo and fixing everything that was wrong with the ER experience. They operate hospitals nationwide open 24/7, 365 days a year, creating a better emergency experience for people, pets, and emplo...