Credit Maintenance Specialist

About This Role

This role involves interacting with clients and processing queue work, performing credit deaccessioning by analyzing internal and external credit information, and assisting in client issue resolution while ensuring compliance to company policies. The position requires initial onsite training and offers an option to work from home after successful performance.

Responsibilities

• Interact with clients assigned through inbound calls and process queue work
• Assist in performing credit deaccessioning using internal and external credit information such as credit bureaus, trade experience, personal guarantees, financial statements, and bank references
• Analyze information to judge creditworthiness
• Assist in client issue resolution and addressing credit needs
• Aid in ensuring compliance to company and credit policies, auditing procedures, and department goals and standards
• Aid in ensuring consistency and quality of process across the company
• Support cross-training and line-balance opportunities to assist business partners
• Fulfill clients' necessities while providing an exceptional client experience
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

• 1-3 years of relevant experience
• Experience in credit, lending, and working within a financial department
• Working knowledge of interpreting online reports from Experian and/or Dun & Bradstreet
• Demonstrated skills in analyzing and interpreting financial documents such as tax returns, annual statements, balance sheets, and signature validations
• Proficient computer skills with a focus on Microsoft Office applications (Word, Excel and PowerPoint)
• Basic knowledge of the organization and its policies
• Consistently demonstrates clear and concise written and verbal communication

Qualifications

• High School diploma or equivalent
• 1-3 years of relevant experience

Skills

* Required skills

Benefits