Coordinator-Customer Service Lead

About This Role

Serve as a Customer Service Lead, ensuring high patient satisfaction through knowledge of departmental policies. Manage billing, appointments, and daily reconciliation while performing lead duties.

Responsibilities

• Complete daily front office operations with excellent organizational and time management skills
• Greet and assist patients/visitors in the check-in/out process in a professional and compassionate manner
• Adhere to all applicable policies and procedures
• Demonstrate compliance with all revenue cycle responsibilities
• Maintain accurate and timely billing information, process appointments, and reconcile charge and payment entries and bank deposits daily

Requirements

• 2 years directly related customer service experience in a clinic or family practice setting
• High School Diploma
• Skill in communicating clearly and effectively using standard English in written, oral and verbal format
• Skill to write legibly and record information accurately
• Computer skills including MS Word
• Excellent organizational skills
• Detail oriented

Qualifications

• High School Diploma
• 2 years directly related customer service experience in a clinic or family practice setting.

Nice to Have

• Associate's Degree
• Experience with EMR and Clinical Trial Management System

Skills

* Required skills