Consultant, Industry Solutions, Life Science

About This Role

This role involves transforming technology platforms and driving innovation within Deloitte's AI & Engineering team, specifically for Life Sciences Patient Services clients. You will implement digital health solutions, optimize patient support programs, and contribute to reimagining critical operations to improve patient outcomes and fuel growth.

Responsibilities

• Advise clients and Deloitte professionals through the implementation of patient services technology solutions, including patient CRM and patient data & analytics solutions
• Advise clients and Deloitte professionals on the adoption of innovative technologies to improve patient experience and operational efficiency
• Work with clients to provide product demos and help identify and design high value digital health applications supporting key patient services and healthcare use cases including defining personas, user journeys, and features
• Prepare deliverables and provide leadership support to present findings and recommendations to clients and/or firm leadership
• Establishing relationships with key client end users to help drive further adoption of the application throughout and at all levels of their organization

Requirements

• 2 years of experience in Life Sciences Patient Services Consulting
• 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic to conduct research and as an aid for creating presentations and project documentation
• 2 years of experience with Patient Data platforms such as AWS, Databricks
• 2 years of experience Patient CRM platforms; Salesforce, Veeva
• 2 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider
• 2 years of experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports and presentations to client stakeholders and executive level leaders

Qualifications

• Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
• 2 years of experience in Life Sciences Patient Services Consulting

Nice to Have

• Advanced degree (e.g., MHA, MBA)
• SQL, Power BI, Tableau data analytics skills
• Experience coordinating with globally located teams
• Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
• Experience implementing Salesforce Health Cloud or Life Sciences Cloud
• SAFe, PMP, PMI, or Agile certifications
• Experience defining personas, user journeys, and product features for life sciences patient services clients

Skills

* Required skills