Collections Specialist

About This Role

Manage customer accounts to ensure timely collection of receivables, collaborating with internal teams and customers to resolve billing and service issues. This role is crucial for maintaining positive customer relationships and supporting the company's financial objectives.

Responsibilities

• Perform outbound collection activities for assigned commercial and residential waste service accounts via phone, email, and written correspondence
• Monitor accounts receivable aging reports and proactively follow up on past-due balances
• Work directly with customers to resolve billing discrepancies related to waste services
• Coordinate with Operations, Customer Service, and Route Supervisors to verify service completion and resolve disputes
• Accurately document all collection efforts, customer communications, disputes, and payment arrangements in the company's billing or ERP system
• Process and track payment commitments and ensure resolution
• Escalate delinquent, high-risk, or non-responsive accounts to the Accounts Receivable Manager for further action
• Assist with maintaining accurate customer account records and receivable aging reports

Requirements

• 2-4 years of experience in collections, accounts receivable, or billing
• Experience managing high-volume customer accounts and recurring billing cycles
• Strong proficiency in Microsoft Excel and Microsoft Office applications
• Experience working with billing systems, accounting software, or ERP platforms
• High attention to detail with strong documentation and data accuracy skills
• Ability to communicate clearly and professionally with customers, internal teams, and leadership
• Strong organizational skills
• Customer-focused mindset

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field preferred
• 2–4 years of experience in collections, accounts receivable, or billing

Nice to Have

• Experience in waste services, utilities, logistics, or other recurring service industries

Skills

* Required skills

Benefits