Collections Specialist

About This Role

Manage and recover outstanding payments from individuals or businesses, focusing on reducing account delinquency, resolving billing discrepancies, and negotiating repayment plans to ensure timely payments and maintain accurate documentation.

Responsibilities

• Identify and monitor overdue, delinquent, and bad check accounts
• Initiate contact with clients via phone, email, or mail to collect payments
• Develop and suggest reasonable payment plans to resolve outstanding debt efficiently
• Maintain accurate records of collection activities
• Update customer account files and prepare aging reports
• Research and resolve billing discrepancies in collaboration with sales or customer service teams
• Adhere to all legal regulations and ethical standards regarding debt collection

Requirements

• 1+ years of experience in collections, billing, or accounts receivable
• Exceptional negotiation, persuasive, and verbal communication skills
• Proficiency in Microsoft Office (specifically Excel)
• Familiarity with accounting software or CRM systems
• Strong problem-solving, organizational, and multitasking skills
• Ability to work under pressure
• High school diploma or GED

Qualifications

• High school diploma or GED required; an associate or bachelor’s degree in finance or accounting is preferred
• 1+ years of experience in collections, billing, or accounts receivable

Nice to Have

• Associate or bachelor’s degree in finance or accounting

Skills

* Required skills