Clinical Specialist | Urology - Sacral Neuromodulation

About This Role

Assist in meeting sales and patient service objectives for Sacral Neuromodulation products in Urology, providing reliable technical, educational, operational, and sales support to customers and patients in the medical device industry.

Responsibilities

• Establish, develop, and maintain positive business relationships with Customers and Patients
• Provide clinical support in surgeries, troubleshooting and follow ups in hospitals and clinics
• Use clinical expertise, market & product knowledge to advance growth opportunities
• Provide exceptional customer service to all customers
• Educate customers staff on technical matters relating to Axonics products and therapies
• Complete proper Patient care documentation in Axonics Patient Care Management (PCM) system
• Make and receive patient calls/text through Axonics PCM system, including after hours and weekends
• Partner with Area Director and Territory Managers to understand market dynamics and customer needs, and how Axonics products offer value
• Contribute to the achievement of quarterly goals associated with specific initiatives
• Assist with education / training of new employees
• Manage inventory provided for case coverage and trunk stock
• Expedite the resolution of customer problems and complaints to maximize satisfaction

Requirements

• A minimum of 3 years of clinical experience in the medical device industry or a minimum of 5 years of clinical experience in urology as a RN
• Highly motivated and target driven with a proven track record
• Excellent communication and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback

Qualifications

• Bachelor’s degree preferred
• A minimum of 3 years of clinical experience in the medical device industry or a minimum of 5 years of clinical experience in urology as a RN.