Client Success Manager

About This Role

Own the health, retention, renewal, and growth of assigned client accounts by acting as a trusted advisor. Build long-term partnerships, deliver measurable value, and proactively drive adoption and expansion by coordinating with internal Stylitics teams.

Responsibilities

• Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions
• Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders
• Monitor account health, anticipate churn risks, and proactively implement retention strategies
• Own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams
• Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews
• Achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT)
• Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives
• Maintain accurate account documentation and information to benefit current and future team members
• Contribute to evolving client success frameworks, processes, and tools to scale best practices across the team

Requirements

• Bachelor’s Degree in Fashion Merchandising, Business Management, Marketing, Communications, or related fields
• 3+ years of account or project management experience within the B2B SaaS/E-commerce industry
• Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders
• Experience with tracking and measuring key business metrics (CARR, NRR, GRR)
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively
• Strong problem-solving, attention to detail, organizational, and time management skills
• Demonstrated strategic thinking abilities

Qualifications

• Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
• 3+ years of account or project management experience within the B2B SaaS/E-commerce industry

Nice to Have

• Experience with process improvements and scaling processes to generate team efficiencies
• Proficiency working with CRM software (e.g. Gainsight, Salesforce etc.)
• Proficiency working with project management tools and ticket management tools (e.g. JIRA, Notion, etc)
• Familiarity with the retail landscape and key industry functions (merchandising, marketing, buying, planning)
• Experience at a high-growth start-up and comfortable with the unknown

Skills

* Required skills

Benefits