Client Success Manager

About This Role

This role drives white-glove client servicing for an AdTech company, managing client communication and ensuring a positive experience for renewals. The Client Success Manager supports live campaigns, provides actionable insights from reporting metrics, and manages direct and enterprise campaigns.

Responsibilities

• Support the Lead, Client Success with client communication, balancing external needs with internal bandwidth across the Operations organization
• Build effective proposals telling the KERV Narrative to meet specific client KPIs in collaboration with your Lead, Client Success
• Handle client reporting on a weekly basis for live campaigns and drive the “Why Kerv” narrative, showcasing actionable insights from reporting metrics
• Stay up to date on industry trends and be able to speak to impacts to KERV business and products
• Independently and effectively manage 3-5 direct campaigns and 8-10 enterprise campaigns
• Provide support for Leads and Associate Director as needed

Requirements

• 1-2 years of relevant experience within advertising, marketing, or client service roles
• Strong understanding of digital and programmatic advertising
• Previous experience in managing digital advertising campaigns
• Proficiency with ad technology tools, systems, and platforms (DSPs, DMPs, publisher or agency ad servers, 3rd party measurement, research, and verification vendors)
• Strong communication skills- both written and verbal
• Proficient in Microsoft Office (specifically Excel, PowerPoint)
• Solution Oriented and Detail Oriented

Qualifications

• 1-2 years of relevant experience within advertising, marketing, or client service roles

Skills

* Required skills

Benefits