Client Services Coordinator
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Serve as a primary contact for assigned clients, providing superior customer service by coordinating requests, managing data entry, and facilitating communication between internal teams and clients.
Responsibilities
- Communicate with Commercial and Operations teams to provide superior customer service to an assigned set of clients
- Provide information to clients regarding pricing, capabilities, status, and sample submission
- Submit and coordinate client requests for re-testing, additional testing, OOS investigations, and changes
- Perform data entry into NIMS, SFDC, CMS, and other databases
- Coordinate conference calls and client visits as needed
- Contribute to assigned process improvement projects and support implementation
Requirements
- Excellent customer service skills
- Attention to detail
- Proficient in MS Office (Excel, Word, Outlook)
- Ability to plan, multi-task and prioritize
- Teamwork, communication, and organizational skills
- Ability to work independently
- Ability to meet multiple deadlines
- Ability to think critically and solve problems quickly and efficiently
Qualifications
- Bachelors in a scientific, business or related field (or equivalent work experience)
- 1+ years of related experience (Food Science or Customer Service) preferred
Nice to Have
- Experience in a scientific or logistics environment
Skills
* Required skills
About Eurofins US Food, Feed, & Supplement Testing
Eurofins Food Chemistry Madison is an ISO 17025 accredited laboratory specializing in food chemistry testing for infant formula, sole-source nutrition products, hemp, CBD, dietary supplements, and botanicals.