Client Service Consultant

About This Role

The Client Service Consultant at Circana ensures exceptional delivery of data solutions and strategic insights, helping clients make informed decisions. This role involves building trusted partnerships, leading a client services team, and driving continuous improvements in quality and efficiency, ultimately elevating client satisfaction.

Responsibilities

• Provide superior service leadership in content delivery and client satisfaction.
• Build rapid rapport with key client contacts and across functions within Circana.
• Ensure flawless and timely delivery of all restatements and seek improvements in data quality.
• Lead effective problem solving with client and internal teams.
• Manage client services team to ensure project requirements are successfully executed.
• Lead presentations that deliver insightful, strategic, and actionable answers for clients.
• Coordinate client solutions across multiple Circana functions.
• Provide on-going experience and expertise for Circana solutions, data questions, story building, and troubleshooting.
• Build a high-performing team by actively recruiting and developing diverse talent.
• Drive transformation at the client, focusing on change management to ensure smooth transitions.

Requirements

• 3-5 years progressive experience
• Demonstrated ability to successfully manage complex client deliverables
• Experience working with or within a Consumer Packaged Goods (CPG) company/industry using syndicated POS/panel data
• Strong analytic and quantitative abilities, problem solving skills, and attention to detail
• Excellent organizational skills and written/verbal communication skills
• Ability to build and leverage mutually beneficial relationships and networks internally
• Demonstrated resiliency and sound judgment
• Demonstrated planning, leadership, communication, negotiation, interpersonal and presentation skills
• Strong understanding of client issues
• Ability and willingness to recognize and respond to client needs from a service perspective
• Manages to budget, understands account financial dynamics, suggests ways to be more efficient
• Proven ability to consult with clients to influence thinking and drive Circana’s business agenda
• Flexibility of work schedule to cover night and weekend work when needed

Qualifications

• 3-5 progressive years of experience

Nice to Have

• Advanced degree
• Experience with Circana solutions

Skills

* Required skills

Benefits