Client Coordinator

About This Role

The Client Coordinator supports Elase Med Spas by delivering a best-in-class client experience. This role is responsible for managing all point-of-sale processes, scheduling clients, overseeing membership sales, and handling end-to-end appointment flow while conducting nightly reporting and cash management.

Responsibilities

• Provide best-in-class client service
• Oversee the full point-of-sale functions in the spa
• Answer all inbound communication and convert prospective inquiries into consultations
• Maintain a highly professional work environment adhering to medical privacy and compliance policies
• Own the appointment lifecycle for clients including reminders, check-in, cancellations, and rebooking
• Oversee client membership maintenance, sales, and concerns
• Work directly with the General Manager to ensure sales goals and KPIs are met
• Support the spa with administrative and office tasks
• Perform opening and closing procedures
• Handle client concerns and escalations professionally
• Maintain an understanding of all products and services offered at Elase

Requirements

• High school diploma
• 2+ years of customer service experience
• Excellent team player
• Superb multi-tasking skills
• Excellent written, verbal, and interpersonal skills
• Fluent in computer and phone skills
• Ability to learn modern technologies quickly
• Genuine interest in the aesthetics industry

Qualifications

• High school diploma required; associate degree or above preferred
• 2+ years of customer service experience required

Nice to Have

• Associate degree or above
• Experience in the aesthetics or beauty industry
• Experience with Zenoti
• Experience in a medical office
• Proficiency with MS Office Suite, HubSpot

Skills

* Required skills

Benefits