Claims Specialist I, Auto Bodily Injury

About This Role

Manage non-litigated auto claims involving bodily injury, physical damage, and third-party property damage for commercial accounts. Apply expertise in auto policy interpretation and coverage analysis while delivering customer-centric service within defined authority limits.

Responsibilities

• Collaborate with internal and external stakeholders to provide a quality claims experience
• Apply knowledge of established protocols and industry best practices to resolve claims effectively
• Deliver customer-centric service while managing claims within defined authority limits
• Develop expertise in coverage analysis and auto policy interpretation

Requirements

• Bachelor’s Degree with 2+ years of experience in Claims Handling or Insurance OR Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance OR High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
• Prior experience in auto claims handling, insurance claims, or a related customer service field
• Understanding of auto insurance policies, coverage, and state regulations
• Ability to obtain and maintain required adjuster licenses
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

Qualifications

• Bachelor’s Degree or High School Diploma (or equivalent)
• 2+ years of experience in Claims Handling or Insurance with a Bachelor's, or 4+ years with a High School Diploma

Nice to Have

• Experience in Commercial Auto Claims, including handling third-party auto property damage, auto physical damage, and bodily injury claims
• Active adjuster license
• Experience collaborating across teams and developing strong relationships
• Strong knowledge of the claims adjustment process, including scope/exposure assessment
• Familiarity with vendor management and litigation strategies
• Proficiency in financial and actuarial/reserving concepts
• Strong negotiation skills
• Excellent organizational and time management skills
• Customer service experience with a focus on delivering quality interactions
• Analytical, critical thinking, and problem-solving abilities
• Strong verbal and written communication skills

Skills

* Required skills