City Manager

About This Role

This City Manager role is a pivotal leadership position overseeing multiple centers within a geographic area. The manager will ensure operational excellence, achieve revenue targets, and foster team development.

Responsibilities

• Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance
• Drive accountability across centers to achieve service and performance standards
• Lead and develop the community team, ensuring proactive recruitment and talent cultivation
• Oversee scheduling, performance management, and resource planning for the team
• Maximize revenue and retention through best-in-class customer engagement and sales processes
• Ensure compliance with billing and collection standards to minimize bad debt
• Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching
• Analyze city performance results to identify opportunities and resolve issues promptly
• Work with sales and functional departments to implement initiatives and drive collective success
• Ensure teams deliver exceptional tours and accurately complete visit forms, asking for the business

Requirements

• Strong understanding of business operations
• Excellent communication skills and ability to manage multiple priorities effectively
• Experience leading through others, delegating with accountability and driving improved performance
• Strong analytical and problem-solving abilities
• Proven customer service experience with ability to de-escalate and resolve conflict effectively
• Ability to work independently and as part of a team and consistently travel across the city
• Proficient in basic computer skills (Word, Excel, Outlook)
• Legally eligible to work in the Country and at least 18 years old

Qualifications

• High School Diploma or equivalent

Nice to Have

• Experience within IWG

Skills

* Required skills

Benefits