Chief Operating Officer

About This Role

The Chief Operating Officer (COO) will oversee all day-to-day operations, including production, service, and internal workflows, to optimize performance and drive accountability. This role involves scaling infrastructure while fostering a strong company culture, with a focus on construction or field-service environments.

Responsibilities

• Lead and manage daily operations across departments to ensure efficiency, profitability, and exceptional customer experience
• Implement, reinforce, and continuously improve operational systems, processes, scorecards, and accountability structures
• Partner closely with the CEO and leadership team on strategy, financial performance, and growth planning
• Ensure strong communication and alignment across office staff, production teams, and field leadership
• Optimize job costing, scheduling, margin performance, and resource allocation
• Build, mentor, and develop high-performing leaders and team members
• Drive data-informed decision-making and implement KPI-based performance management
• Identify operational bottlenecks and implement scalable solutions
• Foster a culture of ownership, teamwork, and continuous improvement
• Support execution of EOS / Traction organizational rhythm

Requirements

• Proven success scaling operations in construction, roofing, trades, or a similar field-service business
• Strong financial acumen with clear understanding of job costing, margins, and P&L impact
• Experience implementing and managing KPI-driven accountability
• Excellent leadership and people-management abilities across both field and office teams
• High emotional intelligence and strong communication skills
• Demonstrated ability to build systems and processes
• Calm, solutions-driven problem solver

Qualifications

• Proven success scaling operations in construction, roofing, trades, or a similar field-service business

Nice to Have

• Experience in construction, trades, or field-service environments
• Familiarity with EOS / Traction

Skills

* Required skills