Casino Operations Manager

About This Role

Join a team as a Gambling Manager - AI Trainer to leverage your casino operations expertise to train next-generation AI systems, translating real-world knowledge into actionable insights for AI accuracy in gaming protocols, regulatory compliance, and responsible gaming practices.

Responsibilities

• Train and provide detailed feedback to AI systems on casino operations, house rules, and customer interactions
• Translate real-world gambling scenarios into datasets for machine learning models
• Review, annotate, and evaluate AI outputs to ensure fairness, accuracy, and adherence to operational standards
• Document casino processes such as payout procedures, betting limits, security measures, and table management
• Develop scenario-based training materials for AI systems in gambling management
• Collaborate with technical teams to optimize AI performance based on operational insights
• Promote responsible gaming and ethical AI usage in all processes

Requirements

• Proven experience as a Gambling Manager, Casino Manager, Table Games Manager, Pit Manager, Slot Manager, or similar role
• Exceptional verbal and written communication skills with high attention to detail
• Comprehensive understanding of casino operations, house rules, security protocols, and money tracking
• Strong problem-solving skills, including customer conflict resolution and detection of cheating patterns
• Demonstrated leadership experience in staff management, scheduling, and workflow coordination
• Analytical mindset with the ability to document and explain processes clearly
• Self-motivated and adaptable, capable of working effectively in a remote, collaborative environment

Nice to Have

• Prior experience working with AI, machine learning models, or data annotation tools
• Background in coaching, mentoring, or training within a casino setting
• Knowledge of gaming compliance regulations and responsible gaming programs

Skills

* Required skills