Call Center Agent - Travel Benefits

About This Role

Serve as a Call Center Agent for Travel Benefits, handling inbound customer calls with accuracy and empathy to resolve complex benefit inquiries. This role focuses on providing high-quality customer experience and making a direct impact on members' travel experiences.

Responsibilities

• Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
• Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
• Provide professional written communication, including follow-up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent, high-quality customer experience aligned with business expectations

Requirements

• Strong verbal and written communication skills
• Ability to navigate and work across multiple systems and tools simultaneously
• Attention to detail
• Problem solving and critical thinking skills
• Ability to successfully complete a background check
• Ability to pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Ability to connect with an ethernet cable to a modem/router

Benefits