Business Systems Analyst Senior / Intermediate

About This Role

This role is for an experienced IT professional within the HITS Clinical & Revenue Cycle IT (CRC) division, responsible for overseeing computer operations for clinical departmental applications and enhancing clinical efficiency and productivity at Michigan Medicine.

Responsibilities

• Develop strong working collaborations with HITS and clinical customers, understanding processes and policies
• Communicate effectively to bridge HITS and clinical department strategic priorities, goals, deliverables, and standards
• Collaborate in the acquisition and implementation of department specific clinical information systems
• Provide technical and user support for clinical applications
• Work with Information Assurance (IA) to provide a mature and safe clinical IT environment
• Oversee support, maintenance, optimization, upgrade and/or replacement of departmental clinical computer systems
• Create and maintain documentation regarding application architecture and support
• Investigate, identify, and prepare proposals to solve specific operational problems within all clinical operational areas
• Work closely with clinical customers to identify and design future needs and efficient workflow processes
• Oversee activities of vendors in all phases of installation, implementation, and training of new systems, applications, and upgrades
• Participate in on-call rotation
• Attend and participate in departmental/hospital meetings and training sessions
• Assist in ensuring all department, hospital, Compliance, HIPAA and TJC guidelines are met

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of IT related experience (Senior Level)
• 2-3 years of IT related experience (Intermediate Level)
• Experience with large multi-team, multi-year projects
• Demonstrated expertise in working with diverse cross-functional teams
• Background in clinically focused projects and knowledge of impacts to patient care, workflows, roles, and clinical governance

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 5+ years of IT related experience for Senior Level; 2-3 years for Intermediate Level

Nice to Have

• Experience prioritizing a high volume of requests from a diverse customer group
• Knowledge and experience utilizing continuous process improvement methodologies (Lean or Six Sigma)
• Demonstrated strong decision-making skills
• Demonstrated initiative, adaptability, and flexibility
• Exceptional relationship building and interpersonal skills

Skills

* Required skills

Benefits