Business Analyst, Enterprise Correspondence
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
The Business Analyst, Enterprise Correspondence supports the design, governance, and delivery of customer-facing communications, ensuring clarity, compliance, and alignment with brand standards. This role enhances the overall customer experience by optimizing both digital and print correspondence within the financial services industry.
Responsibilities
- Support operational correspondence issues by identifying root causes and implementing resolutions.
- Analyze business requirements with staff and leaders to implement effective correspondence solutions.
- Provide system support for Shaw Retail, Shaw GUI Collections, Loan Manager, and Defi Servicing.
- Assist senior leaders in aligning correspondence initiatives with company goals and regulatory requirements.
- Create, review, and maintain customer correspondence templates.
- Develop rule logic to define account alerts and trigger automatic letters.
- Conduct system audits to ensure correspondence data accuracy and completeness.
- Test configuration changes, upgrades, bug fixes, and implementations in test environments.
- Ensure all communications comply with legal, regulatory, and compliance standards (FINRA, SEC, CFPB, SOX, etc.).
- Collaborate with Legal, Compliance, Marketing, and Operations for continuous improvement of communications.
Requirements
- Minimum 5 years experience in customer communications, content strategy, or enterprise correspondence
- Strong knowledge of regulatory and compliance requirements in financial communications
- Experience with correspondence platforms (e.g., OpenText Exstream, Quadient Inspire, Adobe Experience Manager, Smart Communications)
- Exceptional writing, editing, and communication skills
- Problem-solving and technical skills
Qualifications
- High school diploma/GED, or an equivalent.
- Minimum 5 years’ experience in customer communications, content strategy, or enterprise correspondence.
Nice to Have
- Bachelor's degree in Business, Communications, English or related field
- Experience in Financial Services or Auto Lending
- Communications related certifications (e.g., Communications Management Professional, Accredited Business Communicator, Strategic Communications Management Professional)
Skills
* Required skills
Benefits
About Stellantis Financial Services US
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands.