Business Analyst

About This Role

This role involves supporting Lead-to-Order processes, global deployments, and operational excellence initiatives by administering Salesforce CRM and configuring Oracle CPQ. The successful candidate will partner with cross-functional teams to drive system enhancements, ensure data integrity, and maintain a compliant technology ecosystem.

Responsibilities

• Administer and optimize Salesforce CRM, including configuration, data management, security model oversight, workflows, reporting, and dashboard creation
• Support and configure Oracle CPQ (BigMachines) to streamline quote-to-order processes
• Assist with data migration planning and execution across Salesforce, CPQ, and integrated systems
• Conduct audit, compliance, and governance checks, ensuring adherence to internal controls and external regulatory standards
• Partner with business stakeholders to gather, refine, and document requirements for platform enhancements
• Support global L2O processes by analyzing workflows, identifying inefficiencies, and recommending improvements
• Collaborate with IT and integration teams to troubleshoot data inconsistencies, optimize automations, and support connected tools
• Develop and maintain process documentation, job aids, and system configuration records
• Support UAT planning, execution, and sign-off for new system features and releases

Requirements

• 5+ years of experience working in Salesforce and CPQ environments
• Strong understanding of Lead-to-Order (L2O) processes, including global or multi-region implementations
• Hands-on experience with Oracle CPQ configuration and quote-to-order workflows
• Familiarity with data migration tools and practices
• Salesforce Certified Administrator

Qualifications

• 5+ years of experience working in Salesforce and CPQ environments

Nice to Have

• Exposure to integration platforms (e.g., MuleSoft, Boomi, Informatica) and reporting tools (e.g., Tableau, Power BI)
• Proven ability to collaborate across business and technical teams to deliver scalable solutions

Skills

* Required skills

Certifications