Business Analyst

About This Role

This role is for an Oracle Order Management Business Analyst with hands-on experience in Oracle Fusion Order Management, bridging the gap between business stakeholders and IT. Responsibilities include leading the design, configuration, testing, and deployment of Order-to-Cash (O2C) processes within Oracle Fusion Cloud applications, and gathering requirements for the development team.

Responsibilities

• Serve as a subject matter expert (SME) for Oracle Fusion Order Management, including Oracle CPQ/Contracts modules
• Configure and support CX (Customer Experience) sales, including order capture, fulfillment, pricing, holds, L2C (Lead-to-Cash) dashboard, quoting through CPQ and shipping integrations
• Support, troubleshoot and resolve day-to-day end-user production issues in OM system processes via ServiceNow ticketing system and/or end-user communication
• Work closely with business users to gather and analyze business requirements, translating them into technical solutions
• Prepare functional specification/design documentation for system enhancements, integrations, and custom reports
• Refine JIRA tickets (enhancements or defects) to include problem summary, acceptance criteria, proposed solution, steps to reproduce and test plan
• Perform Quality Assurance Testing for enhancement or defect type of work items in lower environments
• Perform UAT (User Acceptance Testing) for approval from business stakeholders and end-user training
• Participate in Backlog planning sessions, Sprint planning session to discuss the priority and readiness of JIRA work items as part of SDLC
• Collaborate with cross-functional teams (Sales, Finance, IT) to ensure system alignment with business goals

Requirements

• Hands-on experience in Oracle Fusion Order Management
• Strong understanding of the Order-to-Cash (O2C) cycle and its integration with other ERP modules (Especially Account receivables)

Skills

* Required skills