Bilingual Customer Solutions Representative (Spanish)

About This Role

Serve as a Bilingual Customer Solutions Representative, fostering customer loyalty and driving business growth by providing efficient and accurate solutions to Spanish and English-speaking customers through phone, email, and chat.

Responsibilities

• Communicate with Spanish and English-speaking customers through phone, email, and chat regarding order status and available products
• Provide friendly, efficient, and accurate solutions for customers to build loyalty and increase sales
• Listen to and analyze customer issues, investigate problems, and provide strategic solutions in both English and Spanish
• Ensure customers have complete and up-to-date information about their order status
• Communicate product or service issues within the Customer Solutions department and to relevant additional departments
• Foster a team-oriented environment by maintaining a positive, professional attitude
• Remain flexible and adapt to change as the company grows
• Take initiative and use strategic thinking to position The Restaurant Store as a leader in the online foodservice industry
• Learn about the foodservice industry and the products sold
• Guide customers through the website, providing online shopping assistance and product help

Requirements

• Excellent Spanish and English communication skills
• Strong commitment to providing hospitality
• Ability to work a hybrid schedule with at minimum two office days per week at the corporate campus

Qualifications

• Work experience in a related field is preferred

Nice to Have

• College degree or work experience in a related field

Benefits