Benefits Technical Writer, Benefits Experience Technology

About This Role

Join the Benefits Experience & Technology (BXT) team as a Benefits Technical Writer to shape the employee benefits enrollment experience. This role involves crafting intuitive, user-focused content to guide employees through discovering, enrolling in, and managing their benefits.

Responsibilities

• Write and edit compelling UX copy for new benefits features, including product descriptions, regulatory notifications, navigation, and tooltips
• Anticipate user needs to craft concise, actionable copy for complex concepts and desired actions
• Ensure all product content aligns with brand, legal, and accessibility requirements
• Collaborate closely with product and UX teams to align content across the user experience
• Conduct user research and content testing to inform and improve writing
• Develop and maintain comprehensive copywriting guidelines and style guides
• Leverage data and user feedback to guide impactful content recommendations
• Influence product strategy through thoughtful discussions with key stakeholders
• Continuously optimize content based on user feedback and performance metrics
• Establish and maintain a tone of voice aligned with the Amazon brand, tailored to employees

Requirements

• 5+ years of technical writing in a relevant field experience
• Experience with content management systems (CMS), Basic HTML, Microsoft Word, and Microsoft Excel
• Experience communicating technical concepts and processes using clear, simple language and visuals
• Experience delivering content publication plans or managing multiple projects
• Experience in content creation or copy editing, including online publishing

Qualifications

• 5+ years of technical writing in a relevant field experience

Nice to Have

• Bachelor's degree or equivalent in Journalism, Communications, English, Technical Writing, or a related field
• Experience in creating UX for brand new products
• Experience with UI design for complex workflows and for end users
• Knowledge of user experience principles and techniques
• Experience with U.S. benefits programs and benefits administration management, U.S. benefits compliance and regulations including but not limited to ERISA, HIPAA, COBRA, and ACA

Skills

* Required skills

Benefits