Beauty Advisor

About This Role

This role provides an exceptional experience for Ulta Beauty guests by engaging them to determine individual needs, performing cashier tasks, stocking merchandise, and maintaining store cleanliness. The Beauty Advisor supports the leadership team through a focus on sales performance, guest service, and operational procedures.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty, omni-channel sales, and retail shrink
• Ensure exceptional guest service by greeting, engaging, personalizing service, answering questions, informing about promotions, and recommending products/services
• Courteously handle customer service, sales, refunds, exchanges, and assist with online orders
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and enhance the guest service experience
• Book appointments for and support in-store services and events to deliver an unrivaled guest experience and meet sales goals
• Stay informed regarding new and existing products and services, including ingredients and benefits
• Contribute to an inclusive environment that supports teammates, peers, and guests
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests
• Drive sales by keeping assigned work area replenished, signed, faced, and ensuring testers are available
• Maintain outstanding store standards and overall store cleanliness including salesfloor, restrooms, cashwrap, backroom, and break area
• Participate in completing merchandise resets, planograms, marketing, advertising displays, physical inventory procedures, and processing/unloading shipments

Requirements

• Demonstrates a passion for guest service and competency for selling
• Proficient with basic technology (e.g., Point of Sale system and Apple devices)
• Ability to build and maintain strong customer relationships
• Ability to troubleshoot
• Ability to work independently and as part of a team

Qualifications

• High school diploma is preferred
• 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred

Skills

* Required skills