Barista

About This Role

Provide superior customer service as a Barista, ensuring guest satisfaction and maintaining a clean and attractive outlet within a luxury hotel setting.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome
• Prepare customers’ orders accurately and efficiently
• Ring guest checks correctly and close to the proper method of payment
• Ensure guest satisfaction and tactfully negotiate resolution in case of dissatisfaction
• Maintain the highest level of standards for all product preparation
• Clean or sanitize work areas, utensils, equipment, service stations or seating areas
• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
• Balance house bank at the end of the shift, retrieving and returning the bank from vault to workstation

Requirements

• Basic mathematical skills for cash handling and reconciliation
• Ability to operate a keyboard and Point of Sale procedures
• Ability to effectively deal with and resolve conflict situations
• Ability to sit and/or stand and work continually in confined spaces
• Effective verbal and written communication skills

Nice to Have

• U.S. military experience

Benefits