Automotive Service Advisor (EXPRESS LANE)

About This Role

This role involves overseeing automotive service orders and ensuring customers receive exceptional service. The Service Advisor will take ownership of the customer experience, provide support for inquiries, and assist in diagnosing vehicle problems.

Responsibilities

• Oversee service orders and flow of Drive Lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out additional assignments that create a positive impression
• Provide concierge support for all owner inquiries, whether phone or in person
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Happiness scores at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Maintain good working relationship with factory(s)
• Foster positive employee relations

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record